********All products on our website will receive a discount at checkout, please let us know if you would like to purchase a product at the regular price and not the sale price.*******
By purchasing from bwcloset.com, you agree to the following returns policy.
*****PLEASE REVIEW STORE POLICY BEFORE PURCHASING ******
Clearance items, Discount at Checkout, and Sale Items purchases are FINAL SALE! ( exception may apply)
OTHER PRODUCTS:
Please take the time to go over and comprehend our Return Policy. Before making a purchase, if you have any queries or worries, kindly contact us. All products must be returned within 14 days
Please notify us within 3 DAYS upon receipt of your package, International purchase within 3 DAYS from the date of receipt.
BWCLOSET LLC ONLY OFFERS STORE CREDIT FOR RETURNS. We do not credit your original payment method for refunds. We are more than pleased to answer any queries you may have about sizing or styling, so feel free to get in touch with us directly.
In order to get store credit, products must be returned within 14 days of the delivery date and in their *original condition. All bodysuits, Clearance Items ARE FINAL SALE.
Please note, returns may take 2-5 business days to process from the date of arrival. When returning, please securely pack and seal returned items with the invoice included in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves.
BWCLOSET LLC does not provide shipping labels for returns. Original invoice must be included in your return packages, we will email this to you.
Final sale on all bodysuits, Clearance Items
*Original condition: Items that have NOT been worn, altered or washed with all original tags attached.
***Our Store Policy is available to all customers before, during, and after purchase****
RETURN POLICY
All returns must meet the requirements below:
- You must request an RMA # within 7 DAYS of receiving your order at bwclosetzt@gmail.com ( only a store credit).
- Merchandise must be unworn, unwashed, and in brand new condition. (Unaltered, No damage or signs of wear, Dog or Cat hair, stains; makeup, self-tanner, perfume, cigarette odor, etc)
- Merchandise must have all items attached, including garments or it will not be accepted.
You are responsible for paying the return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, since we don’t guarantee that we will receive your returned item. We are not responsible for items not received. Shipping charges are non-refundable.
Please allow up to 3 business days after we receive your return (not including weekends and holidays) for your Store Credit to be issued. Once your return is processed, you will receive a Store Credit in the form of an e-Gift Card ( email with an e-gift code). Please only inquire about the status if more than 3 business days have passed.
Defective or Incorrect Merchandise
We thoroughly inspect all garments prior to shipping. In the rare instance that the item is defective, damaged, or incorrect merchandise, please contact us immediately or within 48 hours after delivery at bwclosetzt@gmail.com. We will replace it with the same item in the same size.
*We only replace (exchange) “Sale” or “Final Sale” items if they are defective. Please provide us with an image of the defective or damaged (image confirmation required within 48 hours). No refunds No exceptions. Same item will be shipped out.
Please note that garments that are damaged as a result of wear and tear are not considered faulty. The Shipping cost is non-refundable if a refund is requested.
You may cancel an order within 24 hours after payment has been received. We will offer a store credit for any cancellations after 24 hours.
- If the returned item does not meet our return criteria, it may be subject to a restocking fee, and/or the returned item may be sent back to the customer.
FREE SHIPPING
Any items advertised as “FREE SHIPPING” that are returned for a refund will be charged a shipping fee. DHL Shipping $39 per item or (charge is based on how much it costs to ship to your location and the number of items in the package). Standard Shipping (2-4 business days)
Do you charge a restocking fee and other fees?
YES.
- Refusal of any packages or refusing to pick up packages will be charged for shipping and a 10% restocking fee
- Damage item return a 30% fee
- Restock fee on sale/ discount items returned 10%
Size:
Size Chart: X-Small, Small, Medium, Large
Need help?
Contact us at bwclosetzt@gmail.com for questions related to refunds and returns.