PLEASE NOTE THAT:
- Returns must be postmarked within 14 days of receipt of your order, all sales after 14 days are final
- DO NOT mail returned package to address on delivery package, please email us for return instructions
- BWCLOSET must be notified with the intention to exchange or refund within 3 days of receiving the items
- RA (Return Authorization) number is required prior to shipping your return.
- To return your product for an exchange or refund, simply contact bwclosetzt@gmail.com and include your order number. We will respond with complete and easy return instructions.
- Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be refunded and will be sent back to the sender.
- Return shipping must be by a traceable method to ensure safe and documented delivery. BWCLOSET takes no responsibility for missing incoming deliveries.
- All exchanges for a size up are final sale “Exception returns apply to all final sale return items.
- Please write your order number and RA number clearly on the outside of your return package.
- Unfortunately we don’t cover your shipping costs back to us, but any postage to you in regards to an exchange will be covered by us, only full price purchase. Any sale items/ final sale/ promotional items/ discount price that is returned for an exchange, all customers are responsible for both shipping to us and back.
- If you believe you have received a defective or incorrect merchandise, you must contact Customer Service within 24 hours of delivery ( bwclosetzt@gmail.com) ( all final sale, sale code, clearance items can ONLY be exchanged for the same item (smaller or larger)). Sale is final, if not confirmed within time.
- Returns that are damaged, soiled or altered may not be accepted and will be immediately sent back to the sender.
- All special promotions, selected items: (Lingerie, Swimwear, Hosiery, Bodysuit, jewelry, jewelry tops), Clearance, Discount Items and Sale code, will not be eligible for any exchange or return. “Final Sale”
- Items purchase under special promotions that involve a reduction in price from the normal retail price are final sale.
- Items advertised as “Free Shipping” that are returned for a refund will be charged the original shipping fee.
- All Orders are fulfilled within 2 business days, out of stocks items fulfill within 7 business days. Not included standard shipping time 2-4 business days (US)
- Refunds on purchases made with a credit card will only be credited to the same card.
- We inspect all returned items when they arrive.
********** Orders cannot be cancelled after 24 hours
*Its the customer responsibility to provide BWCLOSET with the correct shipping address. BWCLOSET takes no responsibility for any missing or lost package due to incorrect shipping address.
***Our Store Policy available to all customers before, during and after purchase****
* We are subject to only one exchange/return per item purchased at full price. All exchanges are final. All Sale Items and selected items are Final Sale NO Exception.
* All exchanged items are based on availability once items receive and process.
*** Shipping fees and tax are non-refundable******
Trying on Garments
- All BWCLOSET goods are inspected and imaged before packaging, to ensure they are in excellent condition. Products are packaged carefully to ensure minimal chance of damage during transit.
- Please take care when trying on your new garments for the first time. Full Refund or Exchanged clothing will only be accepted if returned in its original clean condition with tags: unworn, unwashed. We reserve the right to refuse any items not returned in their original state. These items will be immediately sent back to the sender.
The Following items CANNOT be Return or Exchange
- Lingerie (no return for sanitary reasons) selected items
- Swimwear (no return for sanitary reasons) selected items
- Hosiery (no return for sanitary reasons) selected items
- Bodysuit and Jewelry tops ( no return for sanitary reasons) selected items
- Final Sale”, “Sale”, “Promotional Items” or “Clearance” items cannot be refunded or exchanged.
- Purchases made with a discount/sale code will not be eligible for any exchange or return.
Sale items and Promotional Items
Only regular priced items may be refunded, unfortunately “Final Sale”, “Sale”, “Promotional Items” “selected items “or “Clearance” items cannot be refunded or exchanged.
*Purchases made with a discount/sale code will not be eligible for any exchange or return.
Promotional Items
Purchases made with a discount/sale code will not be eligible for any exchange or return.
All promotion codes are available for a limited time only, while supplies last and cannot be used once expired. These promotions are not redeemable for cash and cannot be combined with any other promotional codes. Limited to one promotion per order, and in some cases promotions can only be redeemed once per person. If an order is combined with any other code or NOT a promotional item ONLY, order will be canceled. You will see the promotion reflected in your shopping cart on the Order Confirmation page.
Return Authorization Number (RA)
BWCLOSET will need to issue an RA (Return Authorization) number to the customer before the items can be sent back. All the details about how to return the items will be provided in this RA email. Once the RA number has been issued you have X days to return the items, a date will be provided. If the items have not been received by BWCLOSET during this time it will not be accepted.
- RA number written on the outside of the package
- A RA number will be issued via email within 24 hours
- Please email us at bwclosetzt@gmail.com and title the subject heading of the email ‘RA number request’ and include your customer order number
Items returned without an RA number clearly on the exterior of the package will not be accepted and will be marked return to sender. These items are not the responsibility of BWCLOSET. Items received for return will be carefully inspected before any exchange or refund is given.
Exchanges / Defective or Incorrect Merchandise
If you believe you have received a defective or incorrect merchandise, you must contact Customer Service within 24 hours of delivery. If you need to exchange it for the same item, send us an email at bwclosetzt@gmail.com. Sale is final, if not confirmed within time.
*We only replace (exchange) “Sale” or “Final Sale” items if they are defective. Please provide us with an image of the defective or damaged (image confirmation required within 24 hours). No refunds No exceptions. Same item will be shipped out.
*We will replace (exchange) or refund regular price items if they are defective. Please provide us with an image of the defective or damaged (image confirmation required within 24 hours).
*Please write your order number and RA number clearly on the outside of your return package.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at bwclosetzt@gmail.com.
International Returns
Please follow the instructions above. You must return your items to the address provided within X days from the day you received your RA number for return. Please write your order # and RA# on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges
Return Shipping
To return your product, simply contact bwclosetzt@gmail.com and include your order number and item you would like to exchange. We will respond with complete and easy return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance and signature confirmation. We don’t guarantee that we will receive your returned item. BWCLOSET is not responsible for lost packages when a buyer does not use an appropriate form of tracking.
FREE SHIPPING
Any items advertised as “FREE SHIPPING” that are returned for a refund will be charged a shipping fee. DHL Shipping $39 per item or (charge is based on how much it costs to ship to your location and the amount of items in the package). Standard Shipping (3-5 business days)
Do you charge a restock fee and other fees?
YES.
- Refusal of any packages or refuse to pickup package will be charge for shipping and a 10% restock fee
- Damage item return a 30% fee
- Restock fee on sale/ discount items returned 15%
Size:
Size Chart : X-Small, Small, Medium, Large
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 5-10 days. Shipping time doesn’t include our product processing ( fulfill within 3 business day)
Shipping Process
All Orders are fulfilled within 3 business days, out of stocks items fulfill within 7 business days. Not included standard shipping time 2-4 business days (US)
Does my order come with tracking and insurance?
USA Orders
*All orders come with delivery confirmation via USPS First Class, Priority Mail or DHL Express.
*Its the customer responsibility to provide BWCLOSET with the correct shipping address. BWCLOSET takes no responsibility for any missing or lost package due to incorrect shipping address.
***BWCLOSET insures each purchase during the time it is in transit until it is delivered to you. We require a signature on all goods delivered, at which point the responsibility for your purchased goods passes to you. The person who signs for the package confirms receipt and is accountable for the package.
Does my order come with tracking and insurance?
International Orders
All orders are insured and come with tracking via USPS First Class, Priority Mail or DHL Express.
International Shipping
Orders are shipped DHL Express with estimated delivery of 5 to 10 days and Priority Mail with estimated delivery of 2 -3 business days, it may take longer depending on USPS processing time and Customs holds for your country.
*Its the customer responsibility to provide BWCLOSET with the correct shipping address. BWCLOSET takes no responsibility for any missing or lost package due to incorrect shipping address.
*International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
Cancellation
Orders cannot be cancelled after 24 hours
Cancellation By Us
We reserve the right to cancel an order if a product is not available for any reason. If we cancel an order for this reason, we will notify you and return any payment you have made. Refunds will be made using the method of payment used by You.
*By shopping with BWCLOSET, you have fully accepted our terms.